Frequently Asked Questions
Everything you need to know about your high-performance gear.
How do I ensure I'm buying authentic Pit Viper products?
To guarantee authenticity, always purchase directly from our official store or authorized retailers. Every pair of sunglasses comes with original packaging and a unique serial number for verification.
What is your shipping policy for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Are the lenses impact resistant and UV protected?
Yes, all our performance eyewear features 100% UV protection and high-impact resistant lenses designed to withstand extreme sports and outdoor activities.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition. If your gear doesn't fit or meet your expectations, you can initiate a return or exchange through our online portal.
Do the sunglasses come with a warranty?
Every pair of Pit Vipers is backed by a limited lifetime warranty against manufacturing defects. If your frames fail due to a production error, we will replace them free of charge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.